MyDoctor has the ability to connect Oasis customers to a global network of trusted medical professionals while abroad – and the best part is, it’s completely free and built in to your policy! When you are on your travels, you will have access to outpatient medical support 24/7, just a few clicks away*.
Launch MyDoctor
One click gets you into the Medical Assistance Plus facility
Browse doctors by speciality
Find a medical expert
MyDoctor works out your location and offers a list of specialists local to you
Filter language find a doctor
Book your appointment
Pick a time and place at your convenience, from a clinic, your hotel or by video call. You can also pick up a prescription from a pharmacy local to you.
Select clinic, book an appointment.
Receive hospital care
If you need to attend a hospital in person, we'll happily transfer you to our emergency medical team in the UK
Get treated, no payment needed.
*All appointment charges are covered by your travel insurance policy. You will not need to pay any excess fees for this service. You may need to pay for your prescription upfront and claim on your return home. The type of consultation will differ on a country by country basis.
MyDoctor is completely free with all of our travel insurance policies.
Ultimately MyDoctor is used for outpatient medical care only. If you have a medical emergency and are connected via MyDoctor, the team will hand you over to our emergency medical team in the UK. This service is for any non-emergency medical services such as:
You can book either a clinic at home (your hotel for example) and telemedicine consultations. These services are available 24/7. In person consultations are available in line with the individual clinic’s opening hours and operating practices, which may include hotel or home visits and out of hours consultations where the clinic provides them.
The doctors are recruited by a recruitment scout on the ground in each country. These can be via a recommendation from a local embassy, insurance company and existing doctors within the network, or via relationships with large private clinics.
Before any doctor is added to the MyDoctor platform, they are interviewed, screened and vetted to verify their medical qualifications before adding their profiles to the platform. The process of ongoing monitoring of doctors on the platform includes evaluation of customer reviews, analysis of invoices, annual reviews of qualifications and documents. There are also unscheduled visits from the wider team.
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